Utility Payment Options
Doing Better for You
The City offers a variety of convenient payment options for our residents.
We understand that the day to day of life can be hectic and overwhelming. Here at the City, we feel that the more options you have, the easier and less worrisome taking care of routine bill pay can be. Simply choose the option that best suits your needs.
Online Bill Payment
To pay your bill Online simply click the red "Pay Your Bill Now" button.
Please Note: We recommend that you make your payment a few days before your due date to ensure your payment posts in time to avoid penalities.
If you have received a disconnect notice, please keep in mind that your online payment will not post to your account until the next business day. Your payment must be ported to your account two (2) days prior to the cut off date on your notice to avoid service disconnection and applicable fees being applied.
Also, if your service has been disconnected for non-payment DO NOT MAKE YOUR PAYMENT ONLINE. Please contact the Utility Department to make your payment. Online payments may not post to your account for 2-3 days.
US Postal Service
Tried and true, you can always mail your payment into the City. Please be sure to include the bottom portion of your utility bill, or note the account number on your check or money order. You can mail your payments to the address provided below.
Please note that your payment will be posted to your account the day it is received. We do not back post to the day it was mailed. Give your payment plenty of time to reach us to avoid any late fees.
The simplest and most worry free option is our automatic withdrawal system. Once you sign up for the ACH payment program, the City takes care of everything else for you.
You will continue to receive your bill by email around the 24th of each month and your payment will be deducted from your account the 15th of the following month. If the 15th falls on a weekend, the amount of your bill will be deducted from your account on the following Monday. If you did not sign up for the Automatic Withdrawal Program when you started your service, no worries! You can still sign up by clicking the button below:
City Hall Drop Box
You may pay your bill in person at our office address by utilizing City Hall's drop box. We accept cash, check, or money orders. You can use the drop box to avoid longer wait times. Please note that Mondays, Fridays and the first day after a holiday are normally very busy.
Payment Through Financial Institution
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for this service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.
State and Local Assistance
If you need help paying your utility bills, you can contact one of the agencies below for help:
If you currently rent your home: www.mohousingresources.com/safhr
For low income families: www.mocaonline.org/Liheap.html
Help with Utility Deposits: www.goodsam-genesis.org/our-services
City of Waynesville
100 Tremont Center
Waynesville, MO 65583